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Training and Performance Improvement in Financial Institutions

June 7, 2012

Quotes from the Author

“Training is necessary but never sufficient to improve performance so you have to think about all that comes before and all that comes after…”

“… you have to think of a process of learning…”

“[Training] is not about being a talking head … it’s about helping people become all that they can be”

“…what you want to achieve at the end of the day is people coming out of the classroom because they were able to do it themselves … so when they go back to the workplace they can more easily start applying what they learned for their benefit and the benefit of the organization…”

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One Comment leave one →
  1. June 25, 2012 12:45 pm

    Mike is rightly so emphasizing the inter-dependency that exists between training and the other facets affecting organizational performance, ie. alignment, reward, information, consequences and structure.

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